Becky and her team were amazing! They were very helpful, understanding, and thorough when it came to dealing with unexpected kitchen rodents in our new house. Andy, Justin, Jake, and Caleb went above and beyond to make sure that everything was taken care of, and Becky was an outstanding point of contact and incredibly knowledgeable. I really hope that nothing else happens, but I know who I'm calling if it does!

When I first contacted SERVPRO I was apprehensive, turns out it was the best thing I did. I had no idea how to address the mold problem that had crept up on my property, Shane spent all the time I needed for him to share his knowledge with me, and build me a road map to cleaning my property. Andy, and Jake arrived shortly after to take away old moldy property for disposal and cleaned and sanitized my carpets. All at a very fair price. Don’t let the initial charge to assess the property scare you off, it was well worth it, and it comes off at the end of the project. I highly recommend these people.

SERVPRO responded quickly to remediate a water damage problem caused by faulty AC drainage. Their office and onsite staff were professional in our interactions with them, and the work was done neatly and expeditiously with minimal disruption to our household.

The work was outstanding, with excellent communication throughout the job.   

 

Shane and the SERVPRO team made a very stressful time feel so easy and worry free. We were overwhelmed with steps, process, etc....and the team just made it easy and through open/consistent communication and service, we feel great about the partnership and confident in the work. While we hope this never happens again, I know who my first call will be to. Thanks SERVPRO!

We had such a fantastic experience regarding an emergency mitigation of a flooded crawlspace in our home. Becky, the project manager, was super helpful from start to finish. After explaining the issue, she was at our house within twenty minutes and already figuring out a plan of action. She sent two technicians, Allen and Emily, who were absolutely amazing. They kept us updated and informed every step of the way, and despite the awkward and uncomfortable space they were working in, they remained super pleasant and positive to work with. They were also extremely mindful and considerate of our pets while going in and out by making sure the doors were closed behind them, ensuring our little escape artists were safe. After the job was completed, they realized that the problem wasn't yet solved. They diagnosed the issue and come to find out, the ground water was coming through our foundation and rising fairly rapidly. Because of our broken sump pumps, the water was not relocating as needed. When Allen gave us the news, I was definitely nervous as to what the next steps would be. He quickly reassured me that we would be able to find a solution and called his Mitigation Manager, Cam, right away to reiterate the issue and see what they could do to help. Cam then offered to leave the company's sump pump at our home, free of charge, while our plumber installs a new one, that way we will stay ahead of the water and not be in another super unfortunate flooding situation. I thought that was so gracious and unexpected. I will recommend this company, Becky, Allen, Emily and Cam to anyone and everyone suffering with similar issues as ours. Although I don't want to have to call them again (in hopes I no longer have water issues in the future), I would be beyond happy and grateful to work with any of them at any time. Thank you so very much again. The Boylans

Due to the epic rainstorm a couple weeks ago, we were in need of Water Remediation in a property that we had recently put up for sale. From my initial contact to set-up an inspection to meeting with Jessie for an estimate the process was efficient, communication was timely and most importantly Jessie's team competently did their job. Given that the property was almost 2 hrs. away, it was important to be able to trust that the job was done and done right. Jessie and his team surpassed our expectations. If you want a job done right which is hard to find these days, do not hesitate to call Service Pro of Dover.

Must say I am very impressed with the help and the experience working with this company. From the person who took my call (apologies I don't recall the person's name, but she was excellent in caring about my home recently flooding in Maine.) To Rory Behrle and the team of people he immediately dispatched to our home, all is one day. Literally took him less that 8 hours to dispatch a team to start drying out our home. I haven't had a great track record in selecting quality contractors in the past, but so far, although stressful (given the flooding circumstances), this team has been outstanding.

Services: Insulation removal. Mold mitigation and cleaning. Insulation reinstallation. Positive: Punctuality, Quality, Professionalism, Thoroughness Excellent crew! Crew leader Ross promoted a positive work environment. He went above and beyond what I expected leaving me with a very positive attitude towards SERVPRO! Geovanie and Guilherme were awesome on the first day removing the insulation and should be commended on their hard work in a cold uncomfortable confined space. Ross and Andy did a commendable job reinstalling the new insulation and making sure all the surfaces were cleaned and treated. I will definitely recommend this company to address and remedy whatever issues you may encounter regarding emergencies, water damage, mold mitigation etc.

Jesse and a Ross did a fantastic job! Jesse was precise and quick in his estimate. Ross did an impeccable job! He was professional, thoughtful and went above and beyond! He was very considerate of health conditions in the home and made sure that nothing was left unattended to. I would 10/10 recommend them!

The team from SERVPRO responded immediately, were professional and very efficient. Beyond that, the team members were friendly, compassionate about my very stressful situation, and did a great job!

Ross Burton was an exceptional employee of SERVPRO. He was kind, understanding and had our best interest at hand each time we saw him. He explained everything we needed to know about water damage and mold growth. He took time to put our fears at ease. He treated us like we were his priority. 

Becky Blaine and her team were outstanding. It was Artie, from Becky's team, who identified the water source. Sharp thinking. Efficient, communicative and reassuring are the qualities I would use to describe this SERVPRO team!

Amazing service when you need it most. From Heather on the phone to Jesse on-site within an hour and back to check every day after, plus the team who set up the plastic and fans. Superior work, highly recommended: many thanks again and again!

The entire crew did a great job from start to finish. The service was friendly, professional, and thorough. I highly recommend SERVPRO.

Brian Emmerson and his crew were AMAZING! They came within an hour after the roofers messed up my roof and didn't tarp it before it rained. LOTS of water damage. It took them over a week to remove all mess. They arrived on time and worked there butts off to remove all the damage. They tarped, taped, coved and cleaned non stop. SERVPRO was there for me at one of the worst times in my life. I never felt rushed or felt like I was bothering them. They answered there phone every time I call with questions. One of the best experiences I've ever had with the company, just wish it wasn't under such sad circumstances. 

Brian was amazing. He ensured that everything was done right and run by our insurance company without us having to stress over any of it. My husband and I are not people to step back and let others take the reins but Brian was confident he knew what to do. It was a weight lifted off our shoulders knowing we were in good hands. Thanks a million times Brian Emmerson, you are amazing and in the right profession!

Cameron and his crew were amazing in responding to a sewer emergency at my home, on a weekend, at night. The call back was within 30 minutes, Cam promised to be onsite to assess the situation early the following morning, he came first and his crew arrived very soon after. All was cleaned up within a few hours. It could not have gone better, and the price was extremely reasonable. These Pros know what they are doing.

I give yesterdays team of (2) workers the very highest grades for their work here. Can't imagine more professional, considerate, hard-working gentlemen on the job site... Please make note of who they were since I've forgotten both names, and let them and their managers know how pleased we all are... Brian, who measured this job too! Thank you SERVPRO! 

Please relay my gratitude to the staff at SERVPRO for sanitizing our fleet on April 16, 2020. The COVID-19 pandemic has everyone concerned and police officers are no different. SERVPRO's generosity helps ensure our officers can continue to focus on the task at hand. Your efforts were very much appreciated.

Very truly yours, 

William B.

Chief of Police

Ross Tucker and Jay were amazing!! I mean it! They were professional; nice; knowledgeable and such hard workers. Thy exceeded my expectations. When your cellar floods and all your important items get wet, it is very personal and overwhelming, but this team put me at ease. They cleaned everything and my cellar looks and smells great. 

I didn't expect the vapor barrier to end up cleaner then when it was installed. Extremely pleased!

All employees were amazing and very accommodating to our work schedule.

Very professional and efficient. Won't hesitate to contact in future. Will def recommend. 

Wonderful people to work with. I'd hire them again in a second!!

Working with SERVPRO was a wonderful experience. 

Awesome job! Extremely professional and responsive to any questions I had. The crew was a real lifesaver!

Brian, Undu and Becky were prompt, professional and friendly. They got the job done in a timely and professional manner. 

My name is Tim R. and I am a property manager in Rye New Hampshire. One of my clients recently had a burst pipe and hired your company to clean up the water damage. I helped her coordinate the cleanup and wanted to let you know what knowledgeable, professional and responsive service I received from both Brian and Justin. Brian did an outstanding job keeping in contact and communicating with both me and the homeowner. Justin also was excellent in communicating with me on the job as well as managing his coworkers. They were super careful and respectful of the homeowners house during the removal and abatement process. I know a company is only as good as the employees who interface with the public and I find it important to give positive feedback when I see exceptional employees. Hopefully you will be able to recognize these two guys for their outstanding customer service. Hopefully you can keep them with your company I know how hard it is to hire good people. I won’t hesitate to recommend SERVPRO in the future.

Received by email from a recent customer:

"To Whom It May Concern

 I have to share my story with the appropriate people. On Jan 8 we got a call that our condo was flooded and was a disaster. To no avail -  that was beyond the truth.  We where devastated when we saw the damage, and beyond a loss for words when we arrived each day to see your men taking out the unsalvageable walls and materials.

 Each and every time that I walked in the condo the workmen would stop what they where doing to speak to us explain what they where doing and why. These gentlemen - each and every one of them - are exceptional people.  They made our disaster a breeze to deal with, including the lady in the office who was so helpful in navigating us in the right direction of who we needed to speak with, to Brandon who was on site in the beginning days, and every single gentlemen who did the demolition work on our condo.

Brandon would return our calls or talk to us immediately, answer any questions we had, and just a caring individual. Rich has responded to every single phone call faster then I could spin around. He accommodated our schedules to complete work and is another gentlemen who cares about his job and the way he treats people.  He is an exceptional person!  He is truly an asset to your company!  And we also have Paul and Justin. These two workers are amazing young men. They work together in away I have not seen two young men do in a long time!  They communicated with one another, respected one another and worked together in a fashion you don't see in the younger generation these days.

The bottom line is that every single person who we dealt with was TRULY AMAZING, and your company is blessed to have them representing SERVPRO!

Sincerely,

Eric and Suzanne

Our carpenter was impressed with your cleanliness!