My wife and I recently purchased a house that was heavily smoked in and had severe nicotine staining on the walls and ceilings. I called SERVPRO of the Seacoast and they had Ross out immediately to look at it and give us an estimate. He thought it would take 2-3 days with a crew of 3 to completely clean it up. We didn't want to spend that much so we opted to do 1 day with a 4 person crew, concentrating on the ceilings and walls in the main living area and the master bedroom and just doing as much as possible. They came in and just worked so hard and got so much done in 1 day. We were so impressed with the crew and the work they did. I was happy with the price and would totally recommend them. A+++

I had a massive emergency last night when my sump pump broke. Over a foot of water in my basement. I called and Kristin immediately called me back. Within a half hour they showed up at my house. Kristin the project manager and Adam and Jeff. They stayed for hours to help and maintain the water being pumped out. Today Kristin promptly called me and came with Damian to re-evaluate the situation. This team is a amazing team, went above and beyond what needed to be done. I am so thankful that the Seabrook Fire Department recommended them. I would highly suggest you contact this team for any of your needs. Thank you so much for all you did for me.

The entire crew did a great job from start to finish. The service was friendly, professional, and thorough. I highly recommend SERVPRO.

Brian Emmerson and his crew were AMAZING! They came within an hour after the roofers messed up my roof and didn't tarp it before it rained. LOTS of water damage. It took them over a week to remove all mess. They arrived on time and worked there butts off to remove all the damage. They tarped, taped, coved and cleaned non stop. SERVPRO was there for me at one of the worst times in my life. I never felt rushed or felt like I was bothering them. They answered there phone every time I call with questions. One of the best experiences I've ever had with the company, just wish it wasn't under such sad circumstances. 

Very friendly and very detailed! Would recommend to everyone.

Brian was amazing. He ensured that everything was done right and run by our insurance company without us having to stress over any of it. My husband and I are not people to step back and let others take the reins but Brian was confident he knew what to do. It was a weight lifted off our shoulders knowing we were in good hands. Thanks a million times Brian Emmerson, you are amazing and in the right profession!

Cameron and his crew were amazing in responding to a sewer emergency at my home, on a weekend, at night. The call back was within 30 minutes, Cam promised to be onsite to assess the situation early the following morning, he came first and his crew arrived very soon after. All was cleaned up within a few hours. It could not have gone better, and the price was extremely reasonable. These Pros know what they are doing.

Cameron, Becky, Justin, and the rest of the crew were amazing when we had a water issue from an upstairs bathroom. First of all, Cameron was incredibly responsive when we called. He was at our house on a Friday evening within 25 minutes. He then had a team there right after him. They set up all the drying fans and dehumidifiers in record time. They were so incredibly kind and patient with all of our many questions. They explained everything in detail to us. The entire crew was so professional. They had to remove a significant amount of drywall in our home office as well as our garage and they were great! They took care of everything from moving furniture and cabinets to cleaning up. The place was left spotless. I cannot say enough wonderful things about them during a very stressful time. Just simply amazing. We highly recommend Cameron, Becky, Justin, and their team if you need them. Thank you so very much!

Brian and his crew were amazing to work with. Brian went above and beyond to help with my problem. The crew did an exceptional job cleaning. 

I give yesterdays team of (2) workers the very highest grades for their work here. Can't imagine more professional, considerate, hard-working gentlemen on the job site... Please make note of who they were since I've forgotten both names, and let them and their managers know how pleased we all are... Brian, who measured this job too! Thank you SERVPRO! 

Please relay my gratitude to the staff at SERVPRO for sanitizing our fleet on April 16, 2020. The COVID-19 pandemic has everyone concerned and police officers are no different. SERVPRO's generosity helps ensure our officers can continue to focus on the task at hand. Your efforts were very much appreciated.

Very truly yours, 

William B.

Chief of Police

Eric Hunter and Julio Capo were very responsive to our inquires, and were very organized in their execution of this project. They went out of their way to keep us apprised of the ongoing and intended work. The workers themselves were professional and polite. Even our staff commented on how pleasant they were. During this catastrophic event, SERVPRO helped us look organized and professional. We are very grateful to have had such a good working relationship with this team. 

I wanted to relay to you and your organization as to how great Damian and his whole crew were to work with during my recent flood loss.

They were punctual, professional and right on top of things. They were consistent in showing up at my home to insure that all the dryers were working and fueled properly, even during the weekend...which surprised me and made me very happy to have engaged your company's services.

Ross Tucker and Jay were amazing!! I mean it! They were professional; nice; knowledgeable and such hard workers. Thy exceeded my expectations. When your cellar floods and all your important items get wet, it is very personal and overwhelming, but this team put me at ease. They cleaned everything and my cellar looks and smells great. 

I didn't expect the vapor barrier to end up cleaner then when it was installed. Extremely pleased!

Very friendly and courteous personnel!! They were quick and efficient and left the project area as good as new! Super impressed!

Good communication between Brian and me and to keep the tenants informed about what was happening at the work site. 

All employees were amazing and very accommodating to our work schedule.

Nice job from everyone involved

Very professional and efficient. Won't hesitate to contact in future. Will def recommend. 

Wonderful people to work with. I'd hire them again in a second!!

Working with SERVPRO was a wonderful experience. 

Awesome job! Extremely professional and responsive to any questions I had. The crew was a real lifesaver!

Brian, Undu and Becky were prompt, professional and friendly. They got the job done in a timely and professional manner. 

My name is Tim R. and I am a property manager in Rye New Hampshire. One of my clients recently had a burst pipe and hired your company to clean up the water damage. I helped her coordinate the cleanup and wanted to let you know what knowledgeable, professional and responsive service I received from both Brian and Justin. Brian did an outstanding job keeping in contact and communicating with both me and the homeowner. Justin also was excellent in communicating with me on the job as well as managing his coworkers. They were super careful and respectful of the homeowners house during the removal and abatement process. I know a company is only as good as the employees who interface with the public and I find it important to give positive feedback when I see exceptional employees. Hopefully you will be able to recognize these two guys for their outstanding customer service. Hopefully you can keep them with your company I know how hard it is to hire good people. I won’t hesitate to recommend SERVPRO in the future.

Received by email from a recent customer:

"To Whom It May Concern

 I have to share my story with the appropriate people. On Jan 8 we got a call that our condo was flooded and was a disaster. To no avail -  that was beyond the truth.  We where devastated when we saw the damage, and beyond a loss for words when we arrived each day to see your men taking out the unsalvageable walls and materials.

 Each and every time that I walked in the condo the workmen would stop what they where doing to speak to us explain what they where doing and why. These gentlemen - each and every one of them - are exceptional people.  They made our disaster a breeze to deal with, including the lady in the office who was so helpful in navigating us in the right direction of who we needed to speak with, to Brandon who was on site in the beginning days, and every single gentlemen who did the demolition work on our condo.

Brandon would return our calls or talk to us immediately, answer any questions we had, and just a caring individual. Rich has responded to every single phone call faster then I could spin around. He accommodated our schedules to complete work and is another gentlemen who cares about his job and the way he treats people.  He is an exceptional person!  He is truly an asset to your company!  And we also have Paul and Justin. These two workers are amazing young men. They work together in away I have not seen two young men do in a long time!  They communicated with one another, respected one another and worked together in a fashion you don't see in the younger generation these days.

The bottom line is that every single person who we dealt with was TRULY AMAZING, and your company is blessed to have them representing SERVPRO!

Sincerely,

Eric and Suzanne

I'm convinced that no one else could have completed this so fast or so well.  The structural damage to our home was a worry, but John and his team handled it with complete confidence. He delivered on everything he said you could do. I can't tell you what a relief this has been for us.  Please pass on our compliments and our thanks to John and the rest of the team.  

The workers were very respectful and professional.

I'm writing to thank you and your team for the professional job you did cleaning and restoring our home. I had never heard of your company but our adjuster recommended you. We were very concerned about the preservation of our historic home, but you have put our minds at ease  I will be thanking our adjuster as well.  

Sincerely, 

Evelyn P

So pleased with how this turned out.  Your communication has been outstanding. You definitely exceeded my expectations

I have to say I was surprised at how easy you made this look.  You cleaned up a monumental mess in no time that I wasn't sure we would ever fully recover from.  The bathroom looks as good as new.

Great service.  Definitely recommend!

I had to write in and let you know how much we appreciate the hard work your crew put in to get us back in our home so quickly.  Tricia's communication was excellent and the whole group was very polite and professional.  Thank you again to the whole team at SERVPRO of The Seacoast.

What a relief to be back in our home.  I wouldn't wish this on anyone, but if we ever have to go through it again you'll be the first one we call.

We couldn't believe you had us back up and running in one day after the mess from our sprinkler system.  Your team worked a miracle.

The team did a beautiful job.  Our home looks and smells lovely and clean again!

Our carpenter was impressed with your cleanliness!

I am very thankful we found SERVPRO to help us with our mold problem. They had it cleaned up in no time.

The fire in our attic took us all off guard, but luckily we were all safe in the end, and your team repaired all the damages for us.

I called your team right away when my home became flooded. I am so glad I did – you did a great job restoring my home.

My business would have been a total loss without your help in restoring and repairing the damages from flooding.

I really do not think I would still be in business after the water damage without the help of your team. Thank you!

Very impressed overall, but especially with the handling of our original hardwood flooring. 

There is a lot of history here that we were afraid would be lost.  Thank you for helping us preserve and restore it.

This was a hard thing - I would not wish it on anyone. But your compassionate service has made it all bearable and given us hope.  The workers have all been so careful with all of our things and were even able to restore our old photographs that were soaked by the fire hoses. It's nice to know that there are businesses in our community that care about their customers.

Mary & Allen A.

Excellent Service! Thank you! Wonderful staff/team members. Very punctual, polite and courteous. 

The crew was always right on time and cleaned up after themselves every day.  They made it look easy.  Glad for your help.

I was skeptical but decided to take my adjuster's advice and hire you (SERVPRO of The Seacoast) to repair the damage from my broken washing machine hose.  It turned out to be great advice you guys did an excellent job.  Thank you.

We thought our valuables were irreparably damaged.  You did a wonderful job cleaning and restoring them and the house.  Many thanks to our friends at SERVPRO of The Seacoast!

Your whole team was wonderful from start to finish.  They were all so respectful of our home and communicated everything that was happening.  They did a great job saving our hardwood floors and saved us a lot of money.  Please convey our special thanks to Gina as well.

Very professional organization.  Restored out home to like new condition, including some areas that required fine craftsmanship.  I would use them again without hesitation.  

When we had a water pipe burst in the laundry room our insurance agent recommended SERVPRO. They were here within an hour and went to work immediately.  Before they arrived they told me what to expect and gave me the names of all of the technicians.  I am normally very apprehensive about having contractors in my home, but they made me feel comfortable.  The technicians were very efficient and very polite, and they did a terrific job.  I will definitely be recommending SERVPRO of The Seacoast.

Our offices had a small fire that caused our fire system to discharge throughout the whole building. The sprinklers caused far more damage than the fire and I honestly didn't think we could recover, but SERVPRO of the Seacoast made quick work of it and had us back in business in just a few days.  If you have a fire or flooding in a business, these are the people you need to call.  They know what you are dealing with in a business setting and understand the urgency of getting you back up and running as soon as possible.

Thanks for helping us get our doors open so quickly.  Our customers never knew there had been a problem.

You definitely exceeded my expectations.  Very professional, polite, and genuinely respectful of my home.

This is one company that lives up to its claims.  They have done an excellent job, and everyone I've worked with is polite, hardworking and professional.

Hi,

My name is John Heiniger and I live in Marietta, GA. I wanted to send a Thank You to Steve and Charles. They helped clean one of my rental properties after the heavy rains we had last week. Steve and Charles were prompt and professional, and a took their time to do the job right when they were very busy helping other people who had suffered the same fate as me. Steve and Charles are great ambassadors for SERVPRO of the Seacoast. They also were above and beyond the call when I had a “second flood’. They really saved me from a second loss and I can’t thank them enough. You are lucky to have them on your team and I wanted you to know what a excellent job they are doing to help the people of Georgia. Please let them know how much I appreciate their help and the job they did.